Verbal De-Escalation Article, For every Officer, First Responder, Agent in the Field

Verbal De-Escalation Article, For every Officer, First Responder, Agent in the Field

We believe that every first responder get some verbal de-escalation training.  Our Protective Services agents all go through the WA CJTC CIT training, which has 3 courses.  While not everyone can attend all of these great classes, there should be some mandatory training in this area.  This article is a great primer and should be distributed widely.

Please forward to all who need it!

Woody. 2005. The Art of De-Escalation

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